Yonazi Travel, (“Yonazi Travel”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide when using our website, making a booking, contacting us, or participating in one of our travel experiences.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the rights you may have concerning your personal information.

Yonazi Travel operates travel and tourism experiences in Zanzibar and Tanzania, including excursions, snorkeling and marine activities, island trips, cultural experiences, safaris, transfers and other travel services.

By using www.yonazitravel.com, submitting a booking, contacting us, or purchasing a service from us, you acknowledge this Privacy Policy.

 Kazole, Kaskazini B Unguja,
Zanzibar, Tanzania

Email: info@yonazitravel.com
WhatsApp: +255 623 572 591
Website: www.yonazitravel.com

For privacy-related matters, please contact us using the details above.

INFORMATION WE COLLECT

We collect only information reasonably necessary to provide, manage, secure and improve our services.

Depending on the service you book, we may collect:

• Full name
• Email address
• Telephone or WhatsApp number
• Country of residence
• Hotel or accommodation name
• Hotel address
• Room number where necessary for pickup
• Pickup and drop-off information
• Travel dates
• Number and ages of travelers
• Booking reference
• Passport or identification details where required
• Flight or ferry information where necessary
• Emergency contact details
• Dietary requirements
• Accessibility requirements
• Special requests
• Payment and transaction information
• Communications between you and Yonazi Travel
• Reviews, photographs or other material you voluntarily provide

We do not intentionally request information that is unnecessary for the service being provided.

INFORMATION PROVIDED DURING BOOKING

When you make a booking directly with Yonazi Travel or through an authorized booking platform, we may receive information necessary to fulfill that reservation.

This may include your name, contact information, hotel, pickup location, travel date, number of guests and other information relevant to the booked experience.

Where a booking is made through a third-party platform, that platform may independently process your information under its own privacy policy.

PASSPORT AND IDENTIFICATION INFORMATION

Certain travel services may require identification information.

This can include information required for:

• Flights
• Ferry services
• National park entry
• Government permits
• Marine or conservation activities
• Accommodation arrangements
• Security requirements
• Other legally or operationally necessary travel arrangements

We will use such information only for legitimate purposes connected with your travel arrangements or where required by law.

PAYMENT INFORMATION

Payments may be processed by banks, payment gateways, card processors, mobile-money providers or other third-party payment services.

Yonazi Travel may receive information such as:

• Amount paid
• Currency
• Transaction reference
• Payment status
• Date of payment
• Name associated with the transaction

Where payment is processed by a third-party provider, that provider may process your information under its own privacy policy.

We do not ordinarily need to store your complete card number.HOW WE USE PERSONAL INFORMATION

We may use your information to:

• Process and confirm bookings
• Organize tours and excursions
• Arrange hotel pickups and transfers
• Communicate booking details
• Contact you regarding changes or delays
• Provide customer support
• Process payments and refunds
• Arrange tickets, permits and entrance fees
• Coordinate guides, drivers, boats and other suppliers
• Provide requested travel services
• Respond to emergencies
• Maintain accounting and business records
• Comply with legal obligations
• Prevent fraud or misuse
• Resolve complaints and disputes
• Improve our website and services
• Request customer reviews
• Send relevant marketing communications where legally permitted
  
  LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information on the basis of:

• Your consent;
• The performance of a booking or contract;
• Steps necessary to provide a service you requested;
• Compliance with legal obligations;
• Protection of vital interests;
• Legitimate business interests that do not unfairly override your rights.

Where processing is based on consent, you may withdraw that consent where permitted by applicable law.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

SHARING YOUR INFORMATION

We may share relevant personal information with trusted parties where necessary to provide your service.

These may include:

• Tour guides
• Boat operators
• Drivers
• Hotels
• Restaurants
• Airlines
• Ferry operators
• National parks and conservation authorities
• Government authorities
• Activity providers
• Payment providers
• Booking platforms
• Technology providers
• Website and hosting providers
• Professional advisers
• Emergency or medical service providers where necessary

We share only information reasonably necessary for the relevant purpose.

Yonazi Travel does not sell customers’ personal information as a commercial product.

THIRD-PARTY SERVICE PROVIDERS

Some travel experiences involve independent suppliers.

For example, a snorkeling excursion may require us to provide your name, hotel information and contact details to a boat operator or driver.

Those suppliers may process information according to their own legal obligations and policies.

We take reasonable steps to work with responsible suppliers and to limit information shared to what is necessary for the service.

INTERNATIONAL DATA PROCESSING

Some technology, booking, payment, communication, hosting and other service providers used by Yonazi Travel may operate outside Tanzania.

Consequently, your personal information may be processed outside Tanzania where necessary for the provision of our services.

Where required by applicable law, we will take appropriate steps to ensure that such processing receives suitable protection.

WHATSAPP AND ELECTRONIC COMMUNICATION

Customers may communicate with Yonazi Travel through WhatsApp, email, telephone, social media and other electronic communication services.

When you use a third-party communication platform, that platform may separately process your information according to its own privacy policy and terms.

For your own security, do not send unnecessary sensitive information through public social-media channels.

COOKIES

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning;
• Remember preferences;
• Improve website performance;
• Understand website traffic;
• Analyze visitor behavior;
• Measure marketing performance;
• Improve user experience;
• Support security.

Some cookies may be provided by third-party services.

Where legally required, we will request consent for non-essential cookies.

You may also control cookies through your browser settings.

WEBSITE ANALYTICS

We may use analytics technologies to understand how visitors use our website.

This may include:

• Device information
• Browser type
• Approximate location
• Pages visited
• Referring website
• Time spent on pages
• General technical information

Analytics information helps us improve our website and services.

MARKETING

Where legally permitted, we may use your contact information to send relevant information about:

• New tours
• Travel experiences
• Special offers
• Seasonal promotions
• Destination information
• Company updates

You may unsubscribe from promotional communications.

Booking-related communications, including pickup instructions, booking confirmations and important operational updates, may continue where necessary to provide your service.

CUSTOMER REVIEWS, PHOTOS AND TESTIMONIALS

If you voluntarily submit a review, photograph, video, testimonial or other content to Yonazi Travel and give us permission to use it, we may use that content for legitimate promotional purposes.

We will not knowingly use sensitive personal information for marketing without an appropriate lawful basis or consent where required.

CHILDREN’S INFORMATION

Our services may be booked by families traveling with children.

Where information about a child is required, it should normally be provided by a parent, legal guardian or responsible adult.

We collect only information reasonably necessary for the relevant booking or activity.

Some activities may have minimum age or safety requirements.

DATA SECURITY

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when communicating personal information online.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain information for longer where required or reasonably necessary for:

• Accounting
• Tax purposes
• Legal obligations
• Regulatory compliance
• Dispute resolution
• Fraud prevention
• Contract enforcement
• Legitimate business records

When information is no longer required, we will take reasonable steps to delete, destroy or anonymize it where appropriate.

YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have rights concerning your personal information, including rights to:

• Be informed about the processing of your personal information;
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion where legally applicable;
• Object to certain processing;
• Restrict certain processing;
• Withdraw consent where processing is based on consent;
• Exercise other rights provided by applicable data-protection legislation.

Tanzania’s Personal Data Protection Commission publishes the applicable data-protection framework and related regulations. (PDPC)

MAKING A DATA REQUEST

To request access, correction, deletion or other action concerning your personal information, contact:

Email: info@yonazitravel.com
WhatsApp: +255 623 572 591

We may request reasonable information to verify your identity before processing certain requests.

DATA BREACHES

If we become aware of a personal-data security incident, we will take reasonable steps to investigate, contain and remedy the incident and make notifications required by applicable law.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including booking platforms, hotels, airlines, payment providers, social-media platforms and travel partners.

Yonazi Travel does not control those websites and is not responsible for their privacy practices.

You should review the privacy policy of any third-party website before submitting personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legal requirements.

The latest version will be published on our website with the applicable effective date.

CONTACT

If you have questions, concerns or requests relating to this Privacy Policy, contact us:

Yonazi Travel
Kazole, Kaskazini B Unguja,
Zanzibar, Tanzania

Email: info@yonazitravel.com
WhatsApp: +255 623 572 591
Website: www.yonazitravel.com

Last Updated: 14 August 2026