These Terms & Conditions (“Terms”) govern the booking and use of travel services provided by Yonazi Travel. (“Yonazi Travel”, “we”, “us”, or “our”).

By making a booking, submitting a reservation request, making a payment, using our website or participating in a Yonazi Travel experience, you agree to these Terms.

Please read them carefully before booking. Tourism is already complicated enough without humans discovering the cancellation policy after the boat has left.

ABOUT YONAZI TRAVEL

Yonazi Travel is a Zanzibar-based travel company providing tourism and travel experiences in Zanzibar and Tanzania.

Our services may include:

• Island excursions
• Snorkeling
• Dolphin experiences
• Mnemba Atoll excursions
• Marine activities
• Boat trips
• Sandbank experiences
• Stone Town tours
• Cultural experiences
• Safari trips
• National park excursions
• Hotel and airport transfers
• Private tours
• Shared tours
• Multi-day travel packages
• Other experiences advertised on our website

Some services may be delivered with independent guides, boat operators, drivers, hotels, restaurants, airlines, ferry operators, national parks or other third-party suppliers.

COMPANY CONTACT DETAILS

Yonazi Travel
Kazole, Kaskazini B Unguja,
Zanzibar, Tanzania

Email: info@yonazitravel.com
WhatsApp: +255 623 572 591
Website: www.yonazitravel.com

BOOKING CONFIRMATION

A booking is considered confirmed when Yonazi Travel or an authorized booking platform has accepted the reservation and any required payment or deposit has been received.

The customer should carefully check the booking confirmation for:

• Date
• Time
• Number of guests
• Hotel
• Pickup location
• Meeting point
• Included services
• Excluded services
• Price
• Cancellation conditions

Any error should be reported to us promptly.

Electronic booking records and confirmations may be used to establish and administer your booking. Tanzanian law recognizes the validity of electronic contracts and electronic records. (OAG MIS)

CUSTOMER INFORMATION

Customers must provide accurate and complete information.

This may include:

• Full name
• Correct contact number
• Email
• Hotel name
• Hotel location
• Room number where required
• Pickup point
• Travel date
• Number of travelers
• Passport information where required
• Flight information where relevant
• Dietary requirements
• Accessibility requirements
• Other information necessary to operate the booking

Yonazi Travel is not responsible for problems resulting from incorrect or incomplete information provided by the customer.

BOOKINGS MADE THROUGH THIRD-PARTY PLATFORMS

If you book a Yonazi Travel experience through a third-party booking platform, the platform’s booking, payment and cancellation rules may also apply.

Where there is a conflict between these Terms and the specific terms displayed by the booking platform at the time of purchase, the applicable booking-platform terms may govern that reservation to the extent of the conflict.

PRICES

Prices are displayed in the currency stated on the relevant product or quotation.

Unless specifically stated otherwise, the advertised price includes only the services expressly listed in the booking description.

Possible additional expenses may include:

• Optional meals
• Drinks
• Personal expenses
• Equipment rental
• Tips
• Travel insurance
• Visa costs
• Personal purchases
• Services not included in the selected option
• Other optional services

Any mandatory charge known to us at the time of booking will be communicated or displayed where reasonably possible.

PAYMENT

Payment may be made using the payment methods provided by Yonazi Travel or an authorized booking platform.

These may include:

• Card payment
• Bank transfer
• Mobile money
• Online payment
• Payment gateways
• Other agreed payment methods

A reservation may remain unconfirmed until the required payment has been received.

Third-party payment providers may apply their own terms and fees.

HOTEL PICKUP

Where hotel pickup is included, the customer must provide accurate hotel and accommodation information.

Customers should be ready at the confirmed pickup location at the confirmed time.

Pickup times may occasionally change due to:

• Traffic
• Road conditions
• Weather
• Sea conditions
• Other customer pickups
• Ferry or boat schedules
• Operational requirements
• Government restrictions
• Other circumstances outside our reasonable control

We will make reasonable efforts to communicate material changes.

CUSTOMER DELAYS AND NO-SHOWS

Customers are responsible for being ready at the confirmed pickup point on time.

If a customer is unavailable, unreachable or arrives after the agreed departure time, the tour may depart without them.

The following may be treated as a customer no-show:

• Missing the pickup
• Providing an incorrect hotel
• Providing an incorrect meeting point
• Failing to check booking communications
• Oversleeping
• Personal delays
• Failure to arrive at the meeting point on time

A no-show may be non-refundable.

Any additional transportation required because of a customer delay may be charged separately.

MEETING-POINT BOOKINGS

Where hotel pickup is not included, customers are responsible for arriving at the specified meeting point on time.

Customers should carefully follow the meeting-point instructions provided by Yonazi Travel.

SHARED TOURS

Shared tours may include other travelers.

Customers booking a shared tour should expect:

• Shared transportation where applicable
• Other guests
• A scheduled itinerary
• Fixed departure times
• Limited flexibility
• Shared boats or other services where applicable

A shared tour does not guarantee an exclusive experience.

PRIVATE TOURS

A private tour is reserved for the travelers included in the private booking.

However, certain destinations and facilities may remain public or shared with other visitors, including beaches, marine areas, conservation areas, national parks, roads and attractions.

ITINERARIES

Published itineraries describe the intended experience.

The exact order, timing, duration or location of activities may change because of:

• Weather
• Sea conditions
• Tides
• Safety
• Wildlife behavior
• Conservation requirements
• Government restrictions
• Road conditions
• Ferry schedules
• Flight schedules
• Attraction closures
• Operational circumstances
• Other circumstances outside our reasonable control

Where reasonably possible, we will provide an alternative that preserves the main purpose of the experience.

MARINE ACTIVITIES

Boat and marine activities take place in a natural environment.

Conditions may be affected by:

• Wind
• Waves
• Currents
• Tides
• Visibility
• Weather
• Marine traffic
• Conservation rules

The captain, guide or responsible operator may change the route, location or activity where reasonably necessary for safety.

DOLPHIN EXPERIENCES

Dolphins are wild animals.

Yonazi Travel does not guarantee dolphin sightings, close encounters or swimming with dolphins.

Wildlife behavior is unpredictable and cannot be controlled.

Our guides and boat operators are expected to prioritize responsible and safe wildlife interaction and may decide not to approach dolphins or may end an interaction where circumstances require it.

The absence of a dolphin encounter does not automatically constitute a failure to provide the booked service where the activity has otherwise been substantially operated as advertised.

SNORKELING

Snorkeling is conducted in a natural marine environment.

Water visibility, currents, marine life and snorkeling conditions can vary.

Yonazi Travel cannot guarantee the presence of specific marine animals or particular underwater conditions.

Customers must follow all instructions given by the guide and boat crew.

SAFETY INSTRUCTIONS

Customers must follow reasonable safety instructions given by:

• Guides
• Captains
• Drivers
• Activity operators
• Park authorities
• Government authorities
• Other authorized personnel

Yonazi Travel may refuse or terminate participation where a customer creates a serious safety risk to themselves, staff, other guests, wildlife or property.

HEALTH AND FITNESS

Customers are responsible for determining whether they are physically capable of participating safely in their chosen activity.

Some activities involve:

• Swimming
• Snorkeling
• Boat travel
• Walking
• Hiking
• Uneven terrain
• Heat and sun exposure
• Long travel times
• Other physical activity

Customers should seek appropriate professional medical advice where necessary before participating.

Relevant health, accessibility or dietary requirements should be disclosed to Yonazi Travel before the activity where they may affect safe or suitable participation.

CHILDREN

Children may participate in activities where permitted by the applicable activity and safety requirements.

Parents, guardians or accompanying adults remain responsible for children in their care.

Certain activities may have age, height, swimming or other safety restrictions.

TRAVEL INSURANCE

We strongly recommend comprehensive travel insurance covering the full duration of your trip.

Depending on your itinerary, appropriate insurance may cover:

• Medical expenses
• Emergency evacuation
• Cancellation
• Trip interruption
• Lost baggage
• Travel delays
• Personal belongings
• Marine activities
• Safari activities
• Adventure activities

Customers are responsible for checking the scope and exclusions of their insurance policy.

WILDLIFE

Wildlife sightings cannot be guaranteed.

This includes, without limitation:

• Dolphins
• Elephants
• Lions
• Leopards
• Cheetahs
• Giraffes
• Turtles
• Monkeys
• Whales
• Birds
• Other wildlife

Customers must not chase, touch, feed, harass or deliberately disturb wildlife.

NATIONAL PARKS AND CONSERVATION AREAS

National parks, marine parks and conservation areas are governed by rules established by the relevant authorities.

Access, routes and activities may be changed or restricted because of:

• Conservation requirements
• Wildlife management
• Weather
• Safety
• Government decisions
• Park closures
• Permit restrictions

Yonazi Travel cannot guarantee access where the relevant authority closes or restricts an attraction.

RESPONSIBLE TOURISM

Customers are expected to respect:

• Local communities
• Local customs
• Wildlife
• Marine life
• Coral reefs
• Beaches
• Cultural sites
• Religious sites
• Historical sites
• Protected areas

Customers must not intentionally damage natural or cultural resources.

THIRD-PARTY SUPPLIERS

Some services are provided by independent third parties.

These may include:

• Boat operators
• Drivers
• Guides
• Hotels
• Restaurants
• Airlines
• Ferry operators
• National parks
• Activity providers
• Other tourism suppliers

We may coordinate these services as part of your booking.

Where a third-party supplier is responsible for a particular component, that supplier’s applicable terms and operational rules may also apply.

FLIGHTS AND FERRIES

Where your booking includes a flight or ferry service, the relevant carrier’s terms apply.

Yonazi Travel does not control third-party airline or ferry schedules.

Delays, cancellations and schedule changes may occur.

Customers should allow sufficient time for connections and independent travel arrangements.

PASSPORTS, VISAS AND TRAVEL DOCUMENTS

Customers are responsible for ensuring they have all required:

• Passports
• Visas
• Travel permits
• Immigration documents
• Health documentation
• Other legally required travel documents

Yonazi Travel may provide general travel information but does not guarantee visa approval, immigration clearance or entry into Tanzania.

PERSONAL BELONGINGS

Customers are responsible for their personal property.

We recommend that customers avoid carrying unnecessary valuables during excursions.

Yonazi Travel is not responsible for loss, theft or damage to personal belongings except to the extent liability cannot lawfully be excluded or where such loss results from our proven negligence.

RENTAL EQUIPMENT

Where equipment is rented, including cameras or other equipment, customers are responsible for reasonable care of the equipment.

Customers may be responsible for repair or replacement costs where equipment is lost or damaged through their negligence or misuse, subject to applicable law.

CUSTOMER CONDUCT

Customers must behave respectfully toward staff, guides, drivers, other travelers, local communities and service providers.

Yonazi Travel may terminate a customer’s participation without refund where permitted by law if the customer:

• Threatens or abuses staff or other guests
• Engages in violent or dangerous behavior
• Seriously disobeys safety instructions
• Damages property
• Harasses another person
• Engages in unlawful conduct
• Becomes intoxicated to an extent that creates a safety risk

ALCOHOL AND INTOXICATION

Customers must not participate in activities while intoxicated to a level that creates a safety risk.

The guide, captain or responsible operator may refuse participation where necessary for safety.

CANCELLATION BY THE CUSTOMER

Cancellation conditions may vary according to the specific product and booking channel.

Where a product page, quotation or booking platform provides specific cancellation terms, those terms apply to that booking.

For direct bookings with Yonazi Travel, the cancellation conditions communicated at the time of booking will apply.

Where no specific cancellation policy has been provided, the following general policy applies:

More than 72 hours before departure: cancellation may qualify for a refund, less any non-refundable costs already incurred.

Between 72 and 24 hours before departure: a partial refund may be available depending on the service and costs already incurred.

Less than 24 hours before departure: the booking may be non-refundable.

No-show: generally non-refundable.

Specific product cancellation conditions may differ from these general conditions.

NON-REFUNDABLE COSTS

Where permitted by the applicable booking conditions, refunds may be reduced by genuine non-refundable costs already incurred.

These may include:

• Park fees
• Government charges
• Marine fees
• Ferry tickets
• Flight tickets
• Third-party supplier charges
• Special transportation
• Accommodation
• Other prepaid services

CANCELLATION BY YONAZI TRAVEL

Yonazi Travel may cancel, postpone or modify a service where reasonably necessary because of:

• Severe weather
• Unsafe sea conditions
• Government restrictions
• Park closure
• Safety concerns
• Mechanical or operational problems
• Natural disasters
• Force majeure
• Conservation restrictions
• Other circumstances outside our reasonable control

Where we cancel a service for reasons within our responsibility, we will make reasonable efforts to provide an appropriate alternative or refund in accordance with the applicable booking terms and law.

WEATHER AND SEA CONDITIONS

Zanzibar’s marine environment is affected by changing weather, tides, wind and sea conditions.

A captain, guide or responsible operator may modify or cancel part of an activity where necessary for safety.

Safety decisions take priority over maintaining a published itinerary exactly as written.

FORCE MAJEURE

Yonazi Travel is not responsible for failure or delay caused by extraordinary circumstances outside our reasonable control.

These may include:

• Severe weather
• Storms
• Flooding
• Natural disasters
• Fire
• Government restrictions
• War
• Terrorism
• Civil disturbances
• Epidemics or pandemics
• Strikes
• Road closures
• Port closures
• Ferry cancellations
• Flight disruptions
• Conservation restrictions
• Other extraordinary events

We will make reasonable efforts to assist affected customers.

REFUNDS

Approved refunds will normally be returned through the original payment method where reasonably possible.

Processing time may depend on the payment provider, bank, card issuer or booking platform.

For bookings made through third-party platforms, the platform’s refund procedures may apply.

CURRENCY AND EXCHANGE RATES

Where the original payment and refund involve different currencies, exchange-rate differences may occur.

Yonazi Travel is not responsible for losses caused solely by currency fluctuations where the refund itself has been correctly processed.

GOVERNMENT FEES AND NEW CHARGES

Government authorities may introduce or change mandatory fees, taxes, park charges, marine fees or other official charges.

Where an additional mandatory charge becomes applicable after a booking has been made, we will communicate it to the customer where reasonably possible and where additional payment is legally or operationally required.

SPECIAL REQUESTS

We will make reasonable efforts to accommodate special requests.

However, requests are not guaranteed unless expressly confirmed.

Examples include:

• Specific guides
• Specific vehicles
• Specific departure times
• Specific meals
• Specific snorkeling locations
• Specific wildlife sightings
• Specific tables or seating arrangements

ACCESSIBILITY

Customers with accessibility requirements should contact Yonazi Travel before booking.

Some Zanzibar and Tanzania experiences may involve boats, beaches, sand, stairs, uneven ground, swimming or walking.

We will provide reasonable information regarding suitability based on the available information.

PHOTOGRAPHY AND VIDEO

Yonazi Travel or its representatives may take photographs or videos during tours for operational, documentary or promotional purposes.

Where a recognizable customer image is intended for public promotional use, we will obtain appropriate permission where required.

Customers may contact us regarding concerns about the use of their image.

REVIEWS AND FEEDBACK

Yonazi Travel welcomes genuine customer feedback.

Reviews should reflect the customer’s actual experience.

Customers should not knowingly submit fraudulent, fabricated or deliberately misleading reviews.

Yonazi Travel may respond publicly to customer reviews in a professional manner.

WEBSITE CONTENT

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, descriptions, photographs, schedules, prices, availability and itineraries may change.

Photographs represent the destination or experience but do not guarantee that conditions will be identical on the date of travel.

WEBSITE AVAILABILITY

We do not guarantee that our website will always be available, uninterrupted or free from technical errors.

Temporary interruptions may occur because of maintenance, hosting problems, technical failures or circumstances outside our reasonable control.

WEBSITE USE

Users must not use our website to:

• Commit fraud
• Submit false booking information
• Attempt unauthorized access
• Upload malicious software
• Interfere with website operation
• Copy protected website content for commercial purposes without permission
• Conduct unlawful activity

INTELLECTUAL PROPERTY

Unless otherwise stated, the content of www.yonazitravel.com, including its text, graphics, branding, logos, photographs, videos, designs and original descriptions, belongs to Yonazi Travel or its licensors.

You may not reproduce, distribute, modify, sell or commercially exploit our content without written permission.

PRIVACY

Personal information collected through our website and booking process is handled according to the Yonazi Travel Privacy Policy.

The Privacy Policy forms part of these Terms.

COMPLAINTS

If you experience a problem during your trip, please notify Yonazi Travel as soon as reasonably possible.

Prompt notification gives us an opportunity to investigate and, where possible, correct the problem during your trip.

Complaints may be submitted through:

Email: info@yonazitravel.com
WhatsApp: +255 623 572 591

Please include your booking reference, travel date and details of the issue where available.

LIABILITY

To the maximum extent permitted by applicable law, Yonazi Travel will not be responsible for loss or damage caused by circumstances outside our reasonable control.

We will not be liable for indirect or consequential losses where such limitation is legally permitted.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

CUSTOMER TRAVEL ARRANGEMENTS

Customers are responsible for ensuring that their independent travel arrangements allow sufficient time to participate in booked activities.

Customers should consider:

• Flight times
• Ferry schedules
• Hotel check-in and check-out
• Traffic
• Weather
• Airport requirements
• Delays

Yonazi Travel is not responsible for missed flights, ferries or other independent travel arrangements resulting from a customer’s failure to allow sufficient time.

COMMUNICATION

We may communicate booking information through:

• Email
• WhatsApp
• Telephone
• SMS
• Booking platforms
• Other contact details supplied by the customer

Customers are responsible for monitoring the communication channel used for their booking.

PROMOTIONS

Promotional offers may have additional terms, including:

• Expiry dates
• Limited availability
• Minimum booking requirements
• Blackout dates
• Specific cancellation conditions

The promotional terms displayed at the time of booking will apply.

GIFT VOUCHERS

Where Yonazi Travel offers gift vouchers, the conditions displayed with the voucher will apply.

These may include expiry dates, booking restrictions and non-refundable conditions.

CHANGES TO THESE TERMS

Yonazi Travel may update these Terms to reflect changes in our services, business practices or applicable law.

The latest version will be published on www.yonazitravel.com.

For an existing booking, the applicable booking confirmation and product-specific terms will generally govern that booking, subject to applicable law.

GOVERNING LAW

These Terms shall be interpreted in accordance with the applicable laws of Tanzania.

Where a service is provided in Zanzibar, applicable Zanzibar laws and regulations governing the relevant matter may also apply.

Yonazi Travel operates within the tourism regulatory environment applicable to Zanzibar and Tanzania. The Zanzibar Commission for Tourism identifies itself as the tourism regulatory authority under the Zanzibar Tourism Act 2009. (Zanzibar Tourism)

DISPUTE RESOLUTION

If a dispute arises, the customer should first contact Yonazi Travel so that we can attempt to resolve the matter amicably.

Where a dispute cannot be resolved directly, the parties may use any dispute-resolution mechanism or legal remedy available under applicable law.

Nothing in these Terms prevents a customer from exercising a legal right that cannot lawfully be excluded.

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.

NO WAIVER

Failure by Yonazi Travel to immediately enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

ENTIRE AGREEMENT

These Terms, together with the applicable booking confirmation, product-specific conditions and Privacy Policy, constitute the terms governing the relevant booking, except where applicable law provides otherwise.

Where specific booking conditions conflict with these general Terms, the specific booking conditions may apply to the extent of the conflict.

CONTACT US

Yonazi Travel
Kazole, Kaskazini B Unguja,
Zanzibar, Tanzania

Email: info@yonazitravel.com
WhatsApp: +255 623 572 591
Website: www.yonazitravel.com

For booking-related communication, please include your booking reference where available.